Everything you need to know about Roho — how it works, how we protect you, how payments work, and what to do if something goes wrong.
M-Pesa access windows activate immediately. All sales are final — no refunds except for verified technical failures where access never activated. See the Payments section below for details.
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Roho is Kenya's first consent-first matchmaking platform. Every profile on Roho — whether listed by a woman or a man — has manually signed a consent form, had the profile reviewed by a human admin, and verified a Safaricom number before it goes live. Unlike most dating apps, we do not rely on algorithm-based swiping or automated publishing — every connection starts with verified, genuine intent on both sides.
Payments are made exclusively via M-Pesa — no international credit cards, no subscriptions, no hidden charges. One payment unlocks one catalog (women's or men's) for your chosen window.
Yes. Roho currently has verified profiles — women and men — from all 47 counties. You can filter by county when browsing so you see profiles from your preferred location. We are actively growing our presence in rural and upcountry counties — if you are from a county with fewer profiles, check back regularly as new listings are added daily.
Roho is for Kenyan adults (18 years and above) who are genuinely interested in meeting someone for a serious relationship. Both women and men can list their profiles for free. Anyone — regardless of gender — can browse a catalog and pay a small M-Pesa access fee to unlock photos and messaging for that catalog. Everyone must verify their Safaricom number.
It depends on what you're doing. Listing your own profile is completely free for both women and men — no charge to register, upload photos, sign the consent form, or receive messages. Browsing a catalog (women's or men's) is free to preview, but viewing full photos, bios and sending messages requires a small M-Pesa access fee for that catalog. Access fees start at KES 100 for a 24-hour window.
Roho earns a small percentage from each M-Pesa access window paid by browsing members. We do not run adverts, sell user data, or charge anyone to list a profile. Our business model is aligned with your success — the better the platform works for everyone, the more people recommend it.
Yes. We take data privacy seriously. Your full name, phone number and email are never displayed publicly. Last names are replaced with an initial for everyone listed, regardless of gender. Profile photos are blurred until a viewer has paid for access to that catalog. All data is stored on encrypted servers in Kenya and governed by the Kenya Data Protection Act 2019.
Every profile — women's and men's alike — goes through three checks before going live: (1) a manual review of submitted photos, (2) a signed digital consent form confirming the listing is voluntary, and (3) Safaricom number OTP verification to confirm identity. Profiles that fail any step are rejected and reviewed by a senior moderator.
Roho is designed for Kenya-based connections. You can technically access the site from anywhere with an internet connection, but you must have a Kenyan Safaricom number to register, and payments are M-Pesa only. If you are in the diaspora and maintain an active Safaricom line, you may be able to use the platform — however, profiles and members are Kenya-based.
Click Create Account from the top navigation or any sign-in prompt. Choose how you're joining — as a Woman or a Man (if you want to list your own profile), or as someone Browsing & Matchmaking (if you just want to browse and pay for access). Enter your email address, Safaricom phone number and a password. An OTP will be sent to your phone to verify your number. Once verified, your account is created.
Yes — for every account, regardless of gender or whether you're listing or browsing. Your Safaricom number serves two purposes: it verifies your identity (one account per number), and for browsing members, it is the number used to receive the M-Pesa STK Push payment prompt. Airtel, Telkom or other network SIMs cannot be used to register.
If you registered as browse-only, you can add a profile listing later from your dashboard — you'll just need to pick whether you're listing as a woman or a man and sign the consent form. If you registered with a profile and want to stop listing, you can remove your listing from Profile Settings while keeping your account. The one thing you cannot change after registration is the gender of an existing listing — if that was set incorrectly, contact support.
On the Sign In screen, click Forgot password? Enter the email address linked to your account. A password reset link will be sent to that email within a few minutes. Click the link, set a new password, and sign back in. If you no longer have access to that email, contact support with your Safaricom number and we will verify your identity manually.
No. One account per person — enforced by Safaricom number and device fingerprint. Creating multiple accounts to bypass a ban, access more profiles or for any other reason is a violation of our Terms of Service and will result in all associated accounts being permanently banned.
Go to your dashboard ? Settings ? Delete Account. You will be asked to confirm via OTP. Once confirmed, your profile (if you had one), photos and personal data are permanently deleted within 24 hours. Message history is also removed. This action is irreversible — there is no recovery after deletion.
Accounts are suspended for violations including: harassment, sending inappropriate content, financial solicitation, creating multiple accounts, using fake photos, or other breaches of our Terms of Service. This applies equally regardless of whether you have a listed profile or browse-only account. You will receive an email explaining the reason. If you believe the suspension was made in error, reply to that email within 7 days to appeal. Appeals are reviewed by a senior moderator.
Roho offers four access windows — all payable via M-Pesa, and each one unlocks one catalog (women's or men's) that you choose when paying:
One payment unlocks every profile in your chosen catalog for the full window — not per-profile charges. If you want access to both catalogs, you pay for each separately.
When you click Pay, we send a payment request (STK Push) to your Safaricom number via the official Daraja API. A prompt appears on your phone asking you to enter your M-Pesa PIN. Once you enter your PIN and Safaricom confirms the payment, your access window activates immediately — usually within 5–10 seconds.
This is rare but can happen due to a brief network delay between Safaricom and our server. Try these steps:
The only exception is a verified technical failure — where your M-Pesa was deducted but access genuinely never activated on our end. In that case, contact support within 24 hours with your transaction code.
No. Roho does not auto-renew or charge you again without your explicit action. When your window expires, you simply choose whether to renew manually — and which catalog to renew. There are no recurring charges, no subscription traps.
Not currently. M-Pesa via Safaricom Daraja is the only accepted payment method. This is intentional — M-Pesa is the most widely used payment method in Kenya, it creates a real identity link (reducing fake accounts), and it requires no credit card details. We may add more payment options in future.
Discount tokens are codes we occasionally issue — through promotions, referrals or partnerships — that reduce the price of an access window. Enter your token in the payment modal before confirming. The discounted amount is automatically calculated and your M-Pesa STK Push will reflect the reduced price. Tokens have expiry dates, usage limits and are not transferable between accounts.
When your window expires, that catalog's profile photos return to blurred previews and new messaging on that catalog is disabled. However, your message history is preserved — you won't lose any conversations you started. To restore full access, simply pay for a new window from your dashboard, selecting the catalog you want. Your new window starts from the moment of payment, not from your previous expiry.
Yes — they're unlocked completely independently. If you want full access to both catalogs, you pay for an access window for each one separately (they can run concurrently, with different expiry dates). There is no combined "both catalogs" discount plan currently, but you're welcome to purchase the same tier for each.
Yes, you can pay for a new window at any time. The new window starts from the moment of your second payment — it does not stack on or extend your existing window. If you want to time it precisely, wait until your current window is close to expiry before purchasing a new one.
Profile photos in a catalog are blurred until you have an active paid access window for that catalog (women's or men's). Once you pay via M-Pesa and your window is confirmed, all photos on all profiles in that catalog become immediately visible — no need to refresh or re-login. Photos remain visible for the full duration of your window. Note that unlocking one catalog does not unlock the other.
Up to 6 photos per profile, for both women's and men's listings. The first photo becomes the profile thumbnail (visible in blurred form to all visitors). All 6 are visible in full to members with active access to that catalog. Photos must show your face clearly and must be recent (within 2 years). Professionally edited photos are allowed as long as they are not misleading about appearance.
Yes, on both the Browse Women and Browse Men pages. Each has filter options for county, age range, build and interest category. You can also use the search bar to find profiles by name, county or keyword from their bio. Filters are available even without a paid access window — but full photos only reveal once you have active access to that catalog.
By default, profiles are sorted by recency (newest listed first) within each catalog. You can change the sort to show Active (recently online) or Popular (most-viewed) profiles first. Verified badges are displayed prominently, so verified profiles naturally attract more attention.
Yes. While you have an active window for a catalog, you can tap the bookmark icon on any profile in that catalog to add it to your Saved Profiles list in your dashboard. Your saved list persists even after your window expires — so you can revisit those profiles next time you unlock access.
Open their profile and click the Send Message button. You will need an active access window for that profile's catalog to send messages. Type your message and hit Send. They will receive a notification. There is no character limit but we encourage thoughtful, respectful introductions rather than short generic greetings.
If you have a listed profile — woman or man — you can see how many views it has received in total, but not the names or details of individual members who viewed you. Viewers' identities are kept private unless they choose to send a message.
Yes. On any profile page, scroll to the bottom and tap Report Profile. Select a reason (fake photos, inappropriate content, suspicious behaviour, etc.) and optionally add a note. Our moderation team reviews all reports within 24 hours and will investigate the profile, regardless of whether it's in the women's or men's catalog.
Register for a free account and select A Woman or A Man when joining, depending on which catalog you want to be listed in. Once verified, go to your dashboard and click Create Profile. Fill in your details, upload at least one photo, and sign the digital consent form. Submit for admin review — your profile usually goes live within 24 hours after approval.
Yes, completely free for both women and men. Listing members pay nothing to register, create a profile, upload photos, receive messages, or be discovered. There are no hidden charges or premium tiers for listing. Roho's costs are covered entirely by browsing members' access fees.
The consent form is a short digital declaration confirming that you are voluntarily listing your profile, that you are 18 or older, that the photos you upload are of you, and that you understand how the platform works. It is required for both women's and men's listings and is our core safety mechanism — it ensures no profile can be created on behalf of someone without their knowledge. You sign it once during profile creation.
Your profile thumbnail (blurred photo + first name + county + age + interests) is visible to all visitors browsing that catalog — registered or not. Your full photos, bio details and contact options are only visible to members who have an active paid access window for your catalog. Your phone number and email are never displayed to anyone.
Yes. In your dashboard, go to Profile Settings ? Visibility and toggle your profile to Hidden. While hidden, your profile will not appear in browse listings or search results, and other members cannot view your photos or message you. You can reactivate at any time. Hidden status does not affect your account or any conversations you have already started.
Block and report immediately. On the message thread or the other person's profile, tap Block & Report. They will be unable to view your profile or contact you. Our moderation team will review the report within 24 hours. For urgent threats, contact the Kenyan Police or call 999. Our support team can also assist — WhatsApp us at +254 700 000 000.
Never. Your real phone number, full name, email and location beyond county level are never shared with other members. If you decide to exchange contact details with someone, that is entirely your choice and happens outside the platform. Roho staff will never ask you to share personal contact details with anyone on the platform.
Yes. Go to dashboard ? Profile Settings ? Delete Profile. Your profile and photos will be removed from listings within a few hours, but your account (login credentials) will remain intact. You can create a new profile later if you wish. If you want to remove everything permanently, use the Delete Account option instead.
Every profile — women's and men's alike — goes through a three-step verification before it is approved: (1) manual photo review by a human admin to confirm authenticity, (2) a signed digital consent form confirming voluntary listing, and (3) Safaricom OTP verification of the phone number. Profiles that fail any of these checks are not published.
Report it immediately using the Report Profile button on the profile page — this works the same way for both catalogs. Our team investigates all reports within 24 hours. Signs of a scam include: asking for money, pushing to move off-platform very quickly, inconsistent story or photos that seem too professional. If you have lost money to someone met on Roho, also report to the Kenya Cybercrime Unit (DCI).
Open the profile or message thread of the person you want to block. Tap the three-dot menu (?) and select Block User. The blocked user will not be notified. They will no longer be able to see your profile or send you messages. You can manage your blocked list in dashboard ? Settings ? Blocked Users.
No. Roho does not sell, rent or share your personal data with third parties. The only external service that sees your phone number is Safaricom's Daraja API — solely for processing your M-Pesa payment. We do not use advertising networks that track users, and we do not share data with data brokers.
Roho is strictly 18 years and above, for both women and men. Age is self-declared during registration and verified through the Safaricom number (which requires a national ID to register). If you believe a profile belongs to a minor, report it immediately using the Report Profile button — underage profiles are removed immediately and the Safaricom number is permanently banned.
Roho works on all modern browsers — Chrome, Firefox, Safari, Edge — on both desktop and mobile. We are fully mobile-responsive so you can use the site on your smartphone without needing an app. For the best experience, use the latest version of your browser and ensure JavaScript is enabled.
Try these steps in order:
This usually happens for one of three reasons:
If you paid for the women's catalog and are viewing the men's catalog (or vice versa), that's also expected — each access window only unlocks the one catalog it was purchased for.
Our team is available 8am–10pm EAT, seven days a week.
We typically respond within a few hours — usually under 24.
Message us directly for the fastest response. Share screenshots, transaction codes or any details and we'll resolve it quickly.
Chat on WhatsAppPrefer writing? Send us a detailed email. Great for account issues, appeals and anything that needs a paper trail.
Email UsReady to unlock? Browse our four M-Pesa access windows starting from just KES 100 for a 24-hour trial.
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